Terms & Conditions

Webinar and Course Returns, Refunds and Cancellations

If you are unable to attend a webinar, you may cancel up to the scheduled time of the event and receive a full refund. When cancelling an individual webinar purchased with discounted bundle pricing, your original savings will be forfeited.

Refunds for a webinar will not be given for no shows.

As an alternative to a refund, you can substitute a registration for a future live webinar. In the rare event that a webinar is cancelled or postponed due to unanticipated circumstances, registrants will be notified immediately and given the opportunity to either transfer their registration to another webinar or obtain a refund.

Webinar Subscriptions

Unlimited Webinar Packages can be cancelled and fully refunded within 30 days of date of purchase provided that you have not registered for more than one program using the Unlimited Package. There are no refunds after the 30-day period or after more than one program registration. The Unlimited Webinar Pass cannot be cancelled once the user has attended more than one webinar.

Individual Web-Based Self-Study Courses

If you are not satisfied with a self-study course you have purchased, we will provide a full refund if the course has not been completed and a certificate of completion has not been awarded. Requests for a refund must be made within 30 days of purchase. No CPE credit will be earned for returned courses.

Web-Based Self-Study Bundles and Subscriptions

Self-study bundles or subscriptions can be cancelled and fully refunded within 30 days of date of purchase, provided that you have not completed any courses within that subscription or bundle. No refund will be provided after this 30-day period or once a course has been completed and a certificate of completion awarded.

Record Retention Policy

In accordance with Standard No. 24, documentation for each Group Live/Group Internet Based program shall be maintained for a period not less than 5 years:

• Records of participation
• Group Live: attendance logs and exception reports – Not offered currently
• Group Internet Based: attendance and polling reporting – Stored in our Cloud and hardware
• Dates and locations of program offerings
• Instructor/author/reviewer names and credentials
• Number of CPE credits earned
• Program evaluations
• Program materials, agenda, handouts, speaker notes

Note: All Ethics courses are FREE

All sales are final unless noted in promotional materials.

Privacy Rights

Your privacy is important. We protect your personal data and comply with privacy regulations.

Program Cancellation Policy

If we need to cancel or reschedule, clients will be notified by email and full refunds will be provided if unable to attend.

Course Update Policy

Courses are revised according to the latest standards. Frequent-update courses are reviewed yearly; others every 2 years.